Case Study — Simplifying Navigation for HDFC Bank Individual Loan Processing System (ILPS): product overview and users
The Problem — usability challenges users faced with the legacy ILPS navigation
Objective & Goal and User Research findings
What I Designed — the redesigned navigation experience with scoped search, bookmarks, form counts and code chips
Redesigned Empty State — the interactive Recently Viewed landing page
Impact — before and after screens of the ILPS navigation redesign
The Form Modernization — redesigned ILPS loan inquiry form with tabbed sections, summary metrics and file status changes